Returns & Refunds
Return & Refund Policy – Elora Pets
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by proof of purchase (receipt or order confirmation)
To start a return, please contact us at:
info@elorapets.net
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged
- Or incorrect
Contact us immediately at info@elorapets.net so we can evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (such as grooming or hygiene products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale items (unless required by law)
If you are unsure about your item, please contact us before purchasing.
Exchanges
The fastest way to get the product you want is to:
- Return your original item (if eligible)
- Once approved, place a new order for the desired item
European Union Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify:
- Items must be unused and in original condition
- Must include original packaging and proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since approval, please contact us at:
info@elorapets.net
Need Help?
If you have any questions about returns or refunds, feel free to reach out anytime at:
📧 info@elorapets.net